Teresa T (5 star review on Google)
April 27, 2021
I am so glad to have found Cat Sitting by Susan! I've used them before and will again-I love the daily updates and pictures of my cats and knowing they are being watched and time is being spent with them. Erin, the sitter, even managed to befriend my very shy cat! I remain impressed by their thoroughness and thoughtfulness.
Sarah C-H (5 star review on Google)
April 20, 2021
These people LOVE cats! I took a last minute trip over spring break and despite being super busy, Susan was able to accommodate me into their schedule. They did a 30 minute zoom prior to my departure which was very reassuring, they asked all sorts of questions to ensure they knew exactly what my kittens needed. Melissa took care of my wee ones and sent pictures and videos every single visit. I had her come in twice a day as my cats are very young and I felt completely reassured that they were in good hands. Seeing the pictures each day was comforting and I could also tell that my cats were very happy and being played with. It is also nice knowing someone is going into the house a couple of times a day. I think their prices are extremely reasonable and their services are fantastic. I will not hesitate to use Cat Sitting by Susan for my future travels!
Melody A (5 star review on Google)
April 6, 2021
A great choice if you are going away and need someone to take care of your kitties! I went on a trip to Florida for about 5 days and Melissa took great care of my cats! :D She sent me pictures and videos every day and sent me a detailed text of what she did and how the kitties were. Susan and her husband were also very professional and kind when doing the intro consultation! Definitely would recommend them and will be using them again in the future!
Christine B (5 star review on Google)
March 27, 2021
The very best! I could never go on vacation if it wasn’t for Dan! He takes such excellent care of my cat, who has multiple health conditions. I’ll never use anyone else.
Rebecca M (5 star review on Google)
February 27, 2021
Highly recommend Cat Sitting by Susan! The sitting was so easy to set up and everyone was lovely to work with. I feel so much more comfortable leaving my cat at home now!
Karen R (5 star review on Google)
January 27, 2021
We have used Cat Sitting by Susan twice now and feel so confident leaving on vacation having them take care of our kitty. They send photos and video of each visit and communicate regularly about how your cat is doing. I highly recommend them!
Jessica W (5 star review on Google)
January 4, 2021
We have used Cat Sitting By Susan twice. Both times we had the same person - Chris - coming to our house twice a day. The first time, he looked after our cat Walter so well that we changed our Christmas plans because we felt comfortable leaving Walter in Chris’ care. He kept us up to date with videos and pictures after each visit and let us know if Walter didn’t eat well or was running out of litter. We’re pretty sure Walter prefers Chris to us now, so we will certainly ask for Chris the next time we travel. I’m sure the whole team is that caring though. All in all, we are very happy with the professionalism and care that Susan and team put in to the job.
Lapio T (5 star review on Yelp)
January 2, 2021
Erin and Susan were wonderful. They set up a video call before the scheduled sitting to go over details and were very thorough. One of my cats became very grumpy and unfriendly during first couple visits but Erin did a great job of getting him to warm up. The other cat was skittish and Erin tried her best to check on him without causing him extra anxiety.
She sent us pictures and videos every day to let us know how the kitties were doing.
We appreciate Cat Sitting by Susan and would definitely use them again. They clearly have people working for them who adore cats as much as my husband and I do.
Evan C (5 star review on Google)
December 29, 2020
With fantastic and regular communications, reliable visits, a caring and engaged cat sitter, and extensive prep and follow-up, this was a top notch experience from start to finish! We're extremely pleased with the service received, and have moved Cat Sitting by Susan straight to the first position on our list of who to call when our kitties need someone to look after them. An extra "thank you" shout-out to Melissa, who was our specific sitter - we and our cats, Dante and Chell, couldn't be happier!
Eric J (5 star review on Google)
December 29, 2020
Dan has taken excellent care of our cats, who are wonderful, but also difficult and picky. We never have to worry when we travel because we know he will look out for them, feed them, play with them, and patiently report out on their behavior. We would happily recommend Cat Sitting by Susan to friends in Arlington who need cat care when traveling.
Linda J (5 star review on Google)
December 15, 2020
I've used Cat sitting by Susan for a few years and have been thrilled with the service. Susan runs an amazing business and hires the best sitters. And, they are taking all the necessary precautions to keep everyone save during Covid.
Another wonderful benefit of Susan's service is if for some reason the assigned pet sitter is unable to make a visit (illness, family emergency, dead car) Susan and her husband Gregg are ready to cover for them. In the past, I would line up a backup sitter just in case. Now, I don't need to worry about that.
I love that all the pet sitters send photos, videos and notes from EVERY visit! What a relief it is to get updates and see how happy and playful your fur babies are! It's hard to get one of my cats to eat and via our twice daily visit notes the sitters have kept me informed of how that is going and I've been able to tweak what they do as necessary to make sure he eats enough. They all also do an amazing job of keeping everything very clean and tidy.
Susan tries to assign you the same sitter for all of your visits which is great. However, the sitters, who are often college students, do eventually graduate and leave the area/service. So, I've had a few different sitters. They've all been wonderful. But, my most recent sitter, Rachel, is truly amazing! My cats are skittish so it takes a while for them to warm up to a sitter. But not with Rachel. During the first visit they were acting like they were old pals! And, by the end of the two week visit, both of my cats were sitting in Rachel's lap. They have NEVER done that with anyone but me!!!! She took really amazing photos and videos. What a joy it was to see those every day. Below is a screen print of a text showing a video and one of the photos Rachel sent me on her FIRST day. The cat with the brush often won't come out from under the bed for the first two days of a new sitter!
I highly recommend Cat Sitting by Susan for anyone searching for cat sitting services.
Patrick L (5 star review on Yelp)
November 3, 2020
My wife and I will never think of looking for a different cat sitting company after having the opportunity to work with Cat Sitting by Susan!!!
Initially, we were quite nervous about traveling internationally for our anniversary. Earlier this year, we adopted an orphaned baby kitten in hopes that she would eventually become a friend for our older cat who suffers from depression & separation anxiety when we travel.
We've never worked with professionals before and aside from their stellar yelp reviews had no idea what to expect when we came back home. All we knew was that we didn't feel comfortable asking our friends to take on this responsibility because they don't own cats themselves.
From the initial registration (incredibly straightforward) to the meet and greet (COVID safe) and daily check ins, Susan, her husband and our sitter blew us away with their professionalism, expertise and genuine care for our animals' well being.
One of the main highlights of our vacation was sitting down in the afternoon to look through the various pictures and videos that our sitter sent along with a brief summary of their stay.
Thank you so much for eliminating this stressor from our vacation and taking such great care of Binx and Ostara!
Scott M (5 star review on Google)
October 27, 2020
Very professional service. We have cat with special medication needs, this group has been very responsive and very helpful and allowing us to be able to go to work and occasionally out of town. They took the time to ensure the correct sitters were paired with our quirky cats and the kitties are very responsive to them. Extremely trustworthy, always reliable always do a great job. Makes me so much more comfortable when I'm not at home. We'll use them again and again.
Diane D (5 star review on Google)
October 11, 2020
I can't say enough good things about Cat Sitting by Susan. We have used them twice, first with Leah and then with Rachel, caring for our two cats. Both times these caring sitters went above and beyond anything we have experienced before. It's evident that owners Susan and her husband are true cat lovers and employ people who are too. From the start, with a thorough "meet and greet" when Susan took copious notes about our cats' particularities and routines, we could tell this was a special service. And both times during our trips, our sitters checked in twice daily to text updates and send photos and videos. Our cats, one of whom is very shy and wary of strangers, were so clearly content and even having fun with new toys and games! Also, wonderful was the cats' feeding area and litter was very clean and tidy. So nice to come home from a trip to happy cats who have obviously been lovingly cared for. We will without a doubt use Cat Sitting by Susan again and highly recommend them for anyone searching for cat sitting services.
Martha M (5 star review on Google)
September 22, 2020
We've been customers of Cat Sitting by Susan for over two years. We really appreciate the care and attention they give to our cat. They got to know her and always follow the routines she is accustomed to. They provide texts describing their visits so you know how your cat is doing in your absence. Our cat recognizes them and is happy to see them each time they come.
Jenna P (5 star review on Yelp)
September 21, 2020
Would give more than 5 stars, if possible!
Cat Sitting by Susan was recommended to me from a fellow military spouse. I looked up their website & I really appreciated that they have their prices listed on the internet. Plus they have pictures & cute bios of all the sitters (along with their background check!). This made me feel really comfortable using their service.
I used Cat Sitting by Susan over Labor Day weekend. Prior to my departure Susan made sure they knew all about the cats & asked all the right questions to make sure they were prepared to care for the cats.
Erin was the sitter & I feel as though she took such great care of our cats! I got the sweetest pictures and videos of them while I was away. Also, she followed the directions perfectly. I was just very impressed with Erin & the Cat Sitting service as a whole.
Thanks for caring for Moose & JoJo - we definitely plan to use this service again in the future!
Brittany S (5 star review on Google)
September 9, 2020
We recently had Cat Sitting by Susan care for our 2 kitties for 2 weeks while we were on vacation. I can't say enough great things about them! We had a very poor experience with another company in the area about a year ago. Needless to say we were very hesitant about leaving our fur babies for such a long time. Susan and her team made us feel very comfortable from the beginning. They sent us several videos and pictures after every visit along with a detailed account of their visit! One of our kitties is very shy but they still always tried to find and engage him. We were able to enjoy our trip without worrying! We will definitely being using them again in the future!
Nicole M (5 star review on Yelp)
August 17, 2020
Amazing cat sitting company!! Sabrina was so sweet with our girl and gave us so much peace of mind while we were away. Susan and her team make it really easy to coordinate care and keep excellent communication from beginning to end. Susan has even sent little mints, notepads, and cake pops over with our sitter for us to enjoy after returning from our trip!
Nargiz A (5 star review on Google)
August 11, 2020
I highly recommend Cat Sitting by Susan to all cat families. This is an amazingly organized, locally owned company. Susan responded to my inquiry on the same day. The meet & greet was done over a video call due to the pandemic, but it was very heartwarming. Susan and Greg walked through the entire routine, asked about likes and dislikes of our kitty. Kristina took care of our Gatsby during our absence. It was the first time for us away from him for an extended period of time and I was anxious. Kristina took great care of Gatsby, she played with him during each visit. Every single detail mentioned in meet & greet was accounted for during the visits. I loved everything from photo & video updates about each visit, to how efficiently whole team is organized. I am happy we found them and we will be coming back here!
Suzy I (5 star review on Google)
July 11, 2020
I love Cat Sitting by Susan. They are reliable and responsive. We've used Patrick's services for more than a year now. We do not hesitate calling him to sit Oreo knowing she is in good hands. It is rewarding when he sends pics of her to us when we are away. Oreo adores Patrick!! Thank you Patrick and Susan.
Elizabeth B (5 star review on Google)
June 20, 2020
I've hired Cat Sitting by Susan twice to watch my two elderly cats, one of which is a diabetic and requires injections twice a day. Both of the sitters who watched my cats were top-notch. They sent me photos and videos of the cats in real time daily and were very responsive to my texts and questions during the actual site visits. When hiring "Cat Sitting by Susan" all of my email inquiries are quickly responded to. This company provides excellent service and cares for my cats like they were their own. I will use this service again in the future and can heartily recommend them.
Sarah M (5 star review on Google)
June 11, 2020
Susan and Dan took such great care of my diabetic kitty! They have years of experience with cat diabetes and gave me some great tips for my newly-diagnosed cat. They were able to accommodate my last minute request for a sitter and sent me detailed updates for every visit. Their rates are more than reasonable considering their level of expertise. I highly recommend this business!!!
Grace B. (5 star review on Yelp - Another!)
June 11, 2020
To update my earlier review - we used Susan's cat-sitting service for a second time in May / June 2020, and they truly went above and beyond to accommodate our travel schedule, which kept changing. They were so gracious and flexible, and very responsive. Our sitter, Dan, is a true gem and took great care of our cat while we were away! Can't recommend this business highly enough!
Grace B. (5 star review on Yelp)
May 6, 2020
This is a wonderful pet-sitting service! We worked with Susan in February 2020 to arrange for cat care for our blind tortie Mishmish over President's Day weekend. Susan was professional and kind, and Dan, the sitter who took care of Mishmish, did a fantastic job. Getting the daily photo updates was a great touch - I really felt like I was leaving my cat in skilled and caring hands, highly recommend! Thank you Susan and Dan!
Jolyne S. (5 star review on Yelp)
April 18, 2020
Susan and her team are beyond awesome. Doing business with Susan is very easy. The care is consistently great. Susan and the team go the extra mile. Totally recommend this service.
Steph P. (5 star review on Yelp)
March 4, 2020
I can't say enough positive things about Cat Sitting by Susan. Our sitter was fantastic!! We were in a pinch before leaving the country and they were so accommodating, met with us that day and signed on to care for MoMo while we were away for 11 days. Unprompted, the sitter even vacuumed around the litter box, and even had to deal with some "vomit gifts" in our absence. Just such a kind, thoughtful and incredible service. We will use them again and would refer them to anyone!!
Michelle D. (5 star review on Yelp)
February 22, 2020
This was the first time I had anyone other than a friend take care of Jelly while I was away. Had a fantastic experience with the team, and I enjoyed getting the daily updates with pictures and videos. Communication was great and Jelly seemed happy when I returned. I have more trips coming up this year and won't hesitate to leave Jelly in their care!
Update: I've used Cat Sitting by Susan a few more times and everything has been wonderful! Definitely recommend!
Erica S. (5 star review on Yelp)
January 29, 2020
I was looking for a cat sitter a few months ago and I saw Cat Sitting by Susan with good reviews, so I decided to give a try and now I can also endorse that it is a good service. First, they scheduled a meet and greet, so I had the chance to talk to Susan and Erin (staff member that stops by my place regularly) and tell more about my cats likes and dislikes. Erin is very sweet and Susan is lucky to have her on board. I think other staff members are friendly as well since Susan recruited them. Erin always sends me videos and photos, so I know my cats are being well treated. I think the service cost is fair [re:] market average. This is not just a business. Susan and Erin really care about my cats, that is why this service is a good fit for me and my family.
Laura B. (5 star review on Yelp)
December 15, 2019
BLUF: women-owned business that uses trustworthy and passionate cat sitters, who provide the utmost care to your fuzzy felines. I've used Cat Sitting by Susan at least 5x now. Every time, Susan is very prompt at scheduling and coordinating the dates of service and always provides me with accurate information regarding availability, pricing, and so on. She also accepts PayPal, which makes payment so easy! Susan is also very accommodating with requests for last minute cat sitting services. Prior to my first visit, Susan and her team came to my apartment and met my cat Larry. Susan and her team took thorough notes about caring for my cat and made sure I felt comfortable before I left for my two week honeymoon overseas. Danny has been my cat sitter since I started using this service and I will be very sad to see him transition on to his next opportunity. Danny is very polite, thorough, and always responds to my texts if I have a question and/or concerns. Overall, I would HIGHLY recommend this service to anyone looking for cat sitting services in the DC/VA area.
Ellen L. (5 star review on Yelp)
November 4, 2019
I was very impressed by how much care the whole Cat Sitting By Susan crew showed. They take the time to introduce you to who will be sitting for you and visit you and your cats. They also try as best that they can to keep the sitter consistent during subsequent trips if possible. Expect lots of cute photos and videos each day they watch your cats. My sitter also went above and beyond and brought up my packages from downstairs and cleaned up around the litter boxes, which I very much appreciated! To boot, I came home to a cute note and cake pop in the fridge. Very much looking forward to having them watch my two cats in the future.
Drew V. (5 star review on Google)
October 14, 2019
We love Cat Sitting by Susan! Heidi takes amazing care of our cat, and we love having a consistent sitter across visits. We so appreciate the video and photos updates that we receive after every visit. Heidi has taken the time to get to know our cat's personality and lets us know if anything seems out of character (so helpful for our elderly cat, who we worry a lot about when we travel). Our house is left in excellent condition after each visit. The communication around reservations is very easy and clear. We'll rely on Cat Sitting by Susan every time we travel!
Michelle G. (5 star review on Yelp)
October 3, 2019
Cat Sitting by Susan is fantastic. I found them through yelp when I moved to town and I called Susan to book a long weekend away. She and the wonderful Erin (the cat sitter I get to work with) came over along with Susan's husband, Scott, to make sure they knew my home, how to care for Carmi the Wonder-Kitty, and to start building a relationship with both cat and cat-parent. As cat people know, three strangers could send even the most gregarious feline under a bed - not so with these three. Carmi happily greeted them. They know cats and cat personalities. They were very thorough in both asking for information from me as well as getting to know my cat's preferred ways to play, cuddle, and chill.
Susan makes sure that the right sitter is matched to the right cat(s) and cat-parents to build a relationship that lasts from first visit through later visits. This was a relief as a family emergency took me away with just a few hours notice this past weekend. I called the office and within an hour, Erin was confirmed for the time I'd be away. Susan has a number of people with whom she works (all background checked), so I knew there would be someone I could trust, but it was great to know Carmi's friend would be taking care of her.
It's a relief to have a "company" (that's in quotes because it feels more like friends and family) that you can trust in your home with your pets. I'm really grateful that my mind is at ease when I'm traveling. They're truly fantastic.
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