Elizabeth C (5 star review on Yelp)
May 30, 2022
I can't recommend them enough! After trying a few sitters on Rover (and having one terrible experience on Rover), I was happy to come across Cat Sitting by Susan and even more thrilled after Monica came to take care of our cats a few times. They are always professional, responsive, and clearly care about your pets! This is really a no-brainer pet service, I dread the day I need to move away and have to find someone new.
Beth A (5 star review on Google)
May 3, 2022
Great experience with this service! There was a very thorough intake process prior to the first visit to get to know your cat. The cat sitter sent at least two videos every visit, plus photos and a summary of each visit. I felt very relaxed and confident that my cat was being very well taken care of. I also found the rates to be very reasonable. All in all, I would highly recommend!
Patty H (5 star review on Google)
April 26, 2022
Wow! This company is amazing. Tom took such great care of both our indoor and outdoor cats (which can be confusing!). We loved his daily updates — and he even brought the kitties Easter toys. We will be using this service again, for sure.
Dr. Marie R (5 star review on Yelp)
March 8, 2022
I highly recommend Cat Sitting by Susan! I have trusted her for years and have been really impressed by the service they provide: the attention to details, the ease of communication and most importantly the care they give my cat. I know my cat loves Erin and its reassuring that she is in good hands when I am away! I am also very grateful at how responsive they are as I can at times take off at a moment's notice and Erin has been more than accommodating with my schedule. I am not sure what I would do without this service!!
Farouq E (5 star review on Google)
February 17, 2022
My wife and I travelled overseas for three weeks and hired Cat Sitting by Susan. Our pet sitter, Monica, has been fantastic, providing us with daily updates and pictures/videos. We were a bit apprehensive leaving our cat for the first time alone for such a long time, but Monica quickly erased our worries. Great service, highly recommended!
Jacqueline M (5 star review on Google)
February 1, 2022
A big thank you to Cat Sitting by Susan! We are new to the area I was feeling very nervous about finding a new cat sitter (especially with snow in the forecast for our first trip away), and this team blew me away! Emma is an amazing cat sitter who took the best care of our kitties and sent photo and video updates during each visit. I would recommend this group to anyone in the area looking for a compassionate cat sitting team! Thank you Cat Sitting by Susan!
Leslie O (5 star review on Google)
January 22, 2022
I am wanting to post this review to wholeheartedly recommend “Cat Sitting by Susan” to anyone looking for a trustworthy cat sitter. This group is fantastic and I certainly plan to use them again. I am so happy that I took a chance to check if they had any openings, even though it was last minute. I was nervous to use a business that was not personally referred to me (I am new to the area), but Susan was in touch with me regularly by text and email, answering my questions and letting me know which employee was coming to my home. While I was gone, I got regular updates (texts and emails with pictures and videos) so I could see how everything was going and was reassured that these are clearly cat lovers. It all went so smoothly! Those other 5 star reviews are warranted. This is a great business and they are doing a great job!
Gregory H (5 star review on Yelp)
January 5, 2022
Cat Sitting by Susan FAR exceeded our expectations! Miracle was an amazing sitter and sent videos, pictures and full write-ups after each and every visit. We are so thankful to her and Cat Sitting by Susan for being the most amazing cat sitters. We will definitely be calling them again to take care of Bubba the next time we leave town. Thanks again Miracle!!!
Alexa C (5 star review on Yelp)
December 8, 2021
I am a little late on this update as things have been pretty hectic in our household for the last few months...but my partner and I have utilized Cat Sitting by Susan multiple more times this year with the best experiences. We also had the pleasure of adding Taco into our family this past September and he and Ollie were so well taken care of when my boyfriend and I went away for a wedding in October. I was a little nervous to leave him so soon, but I knew he would be in the best care when we were gone. Thank you again for all you do!
Renée F (5 star review on Google)
December 5, 2021
Cat Sitting by Susan is a lifesaver! I used Rover when I lived in Arlington, but after I moved to Falls Church, availability was much sparser. I am so glad I found a local company that focuses on cats rather than dogs. Ashley has looked after my two kitties twice now, and I've been so happy both times. Ashley obviously knows how to treat shy kitties, so that they actually warmed up to her after a couple visits. I feel totally confident that she understands cats. Cat Sitting by Susan is reliable, professional, and experts at what they do. I feel safe and secure giving them a key to my house, too.
Erika W (5 star review on Google)
November 15, 2021
Cat Sitting by Susan was a last minute find on Google and thank goodness I found them! They were quick to answer and their online portal was easy to maneuver! Shout out to Kela for taking such amazing care of my two kitties! Will definitely use Cat Sitting by Susan again!
Lilian T (5 star review on Google)
October 22, 2021
All-around great service from people who really care about cats!
I recently moved to the DC area and needed a sitter to take care of my cat. Susan was able to get a sitter scheduled at fairly short notice, and Monica was excellent. I appreciated the daily videos/updates, and will definitely be a return customer the next time I have to travel.
Michaela Z (5 star review on Google)
October 18, 2021
Susan and her team, specifically Erin, do such a wonderful job looking after kitties. This was our first time away from our 2 fur balls since November, which was, of course, extremely nerve racking. Erin visited twice a day and each time she sent us a great update of the kitties with quite a few pictures. One of our cats has been very shy around other people, but opened up to Erin immediately. We could not have asked for a better cat sitting experience!
Tommy D (5 star review on Yelp)
October 6, 2021
I went looking for a cat sitter online and came across Cat Sitting By Susan and decided to check them out for two trips I had coming. I checked their website and was impressed that they had a focus on cats - something that I wanted - and they also shared bios of all of their sitters, with their background check paperwork included! The process was great - with a video call to meet the owner, and the potential sitter, before getting the final schedule nailed down. Payment was easy, and each visit I got a great set of pictures as well as video. It was very evident to me that the sitter - Rachel in my case - took time to be with the cats and socialize with them. A perfect situation for me. I highly recommend their services!!
Lois R (5 star review on Google)
October 5, 2021
Cat Sitting by Susan is wonderful. Their customer portal is easy to use, and the cat sitters have been great. As a customer, I can tell that these employees really do love working with cats. You will receive daily photo and video updates, along with a written narrative of how the visit went. I have full confidence that my pets are well cared for when I am away. This is a much less stressful experience for my animals than a kennel, and I am so thankful to have found this small, locally owned company.
Laurie C (5 star review on Google)
September 25, 2021
We used Cat Sitting by Susan to take care of our two 8-year old cats for a week this summer. The virtual meet and greet went really smoothly and I had a lot of confidence before we left. Every day Kela sent us great updates of how the cats were that day, plus pictures and videos. We came home to two very happy cats. I couldn't have been more pleased and will definitely use them the next time we go out of town.
Stacy O (5 star review on Google)
September 23, 2021
I had a bit of a last minute request due to a sitting arrangement that cancelled. Cat Sitting by Susan responded quickly to my request and had a sitter confirmed within 2 hours! The service was superior to any sitting service that I've used in the past. Not only did our sitter feed my kitties, clean the litter box and clean up around the litter box, she also fed the feral kitties that live near my backyard (I'm working on TNR for them). In addition, the sitter was concerned about my "shy" kitty, so I finally told her two most likely hiding places. My shy kitty accepted a hand delivered dinner of wet food outside of her hiding spot. :-) I can't thank Cat Sitting by Susan and Monica, my sitter enough for care and attention given to my pets. We especially enjoyed all the updates, pictures, and videos! Thank you so much!!
Katherine C (5 star review on Yelp)
August 18, 2021
We had been using a different pet sitter for the past 10 years, but they unfortunately went out of business due to covid-19 challenges (i.e. nobody traveled or needed dog walkers, because everyone was at home), which left us scrambling for new coverage when we finally felt able to head to the beach for a week this year. We landed on Cat Sitting by Susan and I couldn't be happier. Susan was lovely with the virtual meet and greet, asking all the right questions. The sitter who came every day while we were gone was great with our cat and sent us thorough updates daily, with lots of great photos and videos (and responded to our occasional comments, for example about which toys might engage our grumpy oldman cat more). Once we got set up with Susan we also got access to a nice, easy-to-use online portal and we've already used it to book services for a long weekend this fall.
Andrew W (5 star review on Yelp)
August 1, 2021
Big shout out and thank you to Cat Sitting by Susan. Luna, our cat, needs meds now and be went away for a week to the beach. My mom no longer drives so we needed help. I found Cat Sitting by Susan and can't say enough. Ashley, our sitter, came each day, pilled Luna, fed her, cleaned her litter and visited with her. She sent us pics and vids every day. We came home and Luna was in great shape and happy to see us. So, if you are in need of a cat sitter...Susan and company is awesome!
Ellen M (5 star review on Google)
July 25, 2021
Just used this service for the first time after adopting our kitty in May. We were beyond thrilled with the service! Brooke came twice a day to feed her, play with her, and clean her litter box. We got a great message and several videos and stills showing us how she was interacting. It was always more or less around the same time of day for the five days we were away. A friend we were with said she wished her son's day care was anywhere close to that communicative. My son's asked every day to see the messages, and we all felt so relieved to know our kitty was so we'll taken care of in our absence. We highly recommend Cat Sitting by Susan!
Heather (5 star review on Google)
July 25, 2021
We typically leave our cats home alone with automated cat feeders, etc., and we were happily surprised with this affordable cat caring service. Our cats appeared much calmer when we returned home (plus didn't run out of food, water, or kitty litter) and we didn't get our usual piles of revenge vomit. Furthermore, our sitter played a lot with our kitties--something we mean to do but often forget--which our kitties loved and won't let us skip anymore; one kitty dragged a fishing rod toy over to me as I was writing this review. Overall, vacationing was less stressful for both us and the cats, with lots and easy communication, and we will certainly use this service again.
Elaine M (5 star review on Yelp)
July 22, 2021
We used Cat Sitting by Susan's services pre-Covid and we are so happy they survived and are still in business now that we are traveling again. We cannot say enough about their services. They have impeccable attention to detail, a clear LOVE of cats and are extremely friendly and professional. They send texts everyday with details and lots of photos and videos. They are respectful of our home. They go above and beyond every time we hire them to take care of our sweet kitty. Don't hesitate to contact Susan the next time you need a cat sitter.
Ketaki S (5 star review on Google)
June 25, 2021
I am beyond happy with the service. This is the best place to reach out if you are looking for cat sitter. Susan and the team does a great job. They are very responsive and the best part was the detailed update after every visit. Our sitter Becka was really awesome. I have never seen my cat Peppa so happy even without us. Strongly recommend!
Caitlin H (5 star review on Google)
June 23, 2021
I highly recommend Cat Sitting by Susan! Susan responds quickly and was able to accommodate my last minute visit request. The sitter, Sydney, took great care of my cat and sent me photos and videos. I can’t thank Susan enough!
Katie D (5 star review on Google)
May 6, 2021
Susan was quick to respond and set up a Zoom meeting so we could meet our cat sitter (Rachel) and introduce them to our two cats. Rachel came to visit our cats once per day and took such great care of them. She provided us with pictures and videos each day. We were so pleased with the care they provided for our cats. We would highly recommend!
Teresa T (5 star review on Google)
April 27, 2021
I am so glad to have found Cat Sitting by Susan! I've used them before and will again-I love the daily updates and pictures of my cats and knowing they are being watched and time is being spent with them. Erin, the sitter, even managed to befriend my very shy cat! I remain impressed by their thoroughness and thoughtfulness.
Sarah C-H (5 star review on Google)
April 20, 2021
These people LOVE cats! I took a last minute trip over spring break and despite being super busy, Susan was able to accommodate me into their schedule. They did a 30 minute zoom prior to my departure which was very reassuring, they asked all sorts of questions to ensure they knew exactly what my kittens needed. Melissa took care of my wee ones and sent pictures and videos every single visit. I had her come in twice a day as my cats are very young and I felt completely reassured that they were in good hands. Seeing the pictures each day was comforting and I could also tell that my cats were very happy and being played with. It is also nice knowing someone is going into the house a couple of times a day. I think their prices are extremely reasonable and their services are fantastic. I will not hesitate to use Cat Sitting by Susan for my future travels!
Melody A (5 star review on Google)
April 6, 2021
A great choice if you are going away and need someone to take care of your kitties! I went on a trip to Florida for about 5 days and Melissa took great care of my cats! :D She sent me pictures and videos every day and sent me a detailed text of what she did and how the kitties were. Susan and her husband were also very professional and kind when doing the intro consultation! Definitely would recommend them and will be using them again in the future!
Christine B (5 star review on Google)
March 27, 2021
The very best! I could never go on vacation if it wasn’t for Dan! He takes such excellent care of my cat, who has multiple health conditions. I’ll never use anyone else.
Rebecca M (5 star review on Google)
February 27, 2021
Highly recommend Cat Sitting by Susan! The sitting was so easy to set up and everyone was lovely to work with. I feel so much more comfortable leaving my cat at home now!
Karen R (5 star review on Google)
January 27, 2021
We have used Cat Sitting by Susan twice now and feel so confident leaving on vacation having them take care of our kitty. They send photos and video of each visit and communicate regularly about how your cat is doing. I highly recommend them!
Jessica W (5 star review on Google)
January 4, 2021
We have used Cat Sitting By Susan twice. Both times we had the same person - Chris - coming to our house twice a day. The first time, he looked after our cat Walter so well that we changed our Christmas plans because we felt comfortable leaving Walter in Chris’ care. He kept us up to date with videos and pictures after each visit and let us know if Walter didn’t eat well or was running out of litter. We’re pretty sure Walter prefers Chris to us now, so we will certainly ask for Chris the next time we travel. I’m sure the whole team is that caring though. All in all, we are very happy with the professionalism and care that Susan and team put in to the job.
Lapio T (5 star review on Yelp)
January 2, 2021
Erin and Susan were wonderful. They set up a video call before the scheduled sitting to go over details and were very thorough. One of my cats became very grumpy and unfriendly during first couple visits but Erin did a great job of getting him to warm up. The other cat was skittish and Erin tried her best to check on him without causing him extra anxiety.
She sent us pictures and videos every day to let us know how the kitties were doing.
We appreciate Cat Sitting by Susan and would definitely use them again. They clearly have people working for them who adore cats as much as my husband and I do.
Evan C (5 star review on Google)
December 29, 2020
With fantastic and regular communications, reliable visits, a caring and engaged cat sitter, and extensive prep and follow-up, this was a top notch experience from start to finish! We're extremely pleased with the service received, and have moved Cat Sitting by Susan straight to the first position on our list of who to call when our kitties need someone to look after them. An extra "thank you" shout-out to Melissa, who was our specific sitter - we and our cats, Dante and Chell, couldn't be happier!
Eric J (5 star review on Google)
December 29, 2020
Dan has taken excellent care of our cats, who are wonderful, but also difficult and picky. We never have to worry when we travel because we know he will look out for them, feed them, play with them, and patiently report out on their behavior. We would happily recommend Cat Sitting by Susan to friends in Arlington who need cat care when traveling.
Linda J (5 star review on Google)
December 15, 2020
I've used Cat sitting by Susan for a few years and have been thrilled with the service. Susan runs an amazing business and hires the best sitters. And, they are taking all the necessary precautions to keep everyone save during Covid.
Another wonderful benefit of Susan's service is if for some reason the assigned pet sitter is unable to make a visit (illness, family emergency, dead car) Susan and her husband Gregg are ready to cover for them. In the past, I would line up a backup sitter just in case. Now, I don't need to worry about that.
I love that all the pet sitters send photos, videos and notes from EVERY visit! What a relief it is to get updates and see how happy and playful your fur babies are! It's hard to get one of my cats to eat and via our twice daily visit notes the sitters have kept me informed of how that is going and I've been able to tweak what they do as necessary to make sure he eats enough. They all also do an amazing job of keeping everything very clean and tidy.
Susan tries to assign you the same sitter for all of your visits which is great. However, the sitters, who are often college students, do eventually graduate and leave the area/service. So, I've had a few different sitters. They've all been wonderful. But, my most recent sitter, Rachel, is truly amazing! My cats are skittish so it takes a while for them to warm up to a sitter. But not with Rachel. During the first visit they were acting like they were old pals! And, by the end of the two week visit, both of my cats were sitting in Rachel's lap. They have NEVER done that with anyone but me!!!! She took really amazing photos and videos. What a joy it was to see those every day. Below is a screen print of a text showing a video and one of the photos Rachel sent me on her FIRST day. The cat with the brush often won't come out from under the bed for the first two days of a new sitter!
I highly recommend Cat Sitting by Susan for anyone searching for cat sitting services.
Patrick L (5 star review on Yelp)
November 3, 2020
My wife and I will never think of looking for a different cat sitting company after having the opportunity to work with Cat Sitting by Susan!!!
Initially, we were quite nervous about traveling internationally for our anniversary. Earlier this year, we adopted an orphaned baby kitten in hopes that she would eventually become a friend for our older cat who suffers from depression & separation anxiety when we travel.
We've never worked with professionals before and aside from their stellar yelp reviews had no idea what to expect when we came back home. All we knew was that we didn't feel comfortable asking our friends to take on this responsibility because they don't own cats themselves.
From the initial registration (incredibly straightforward) to the meet and greet (COVID safe) and daily check ins, Susan, her husband and our sitter blew us away with their professionalism, expertise and genuine care for our animals' well being.
One of the main highlights of our vacation was sitting down in the afternoon to look through the various pictures and videos that our sitter sent along with a brief summary of their stay.
Thank you so much for eliminating this stressor from our vacation and taking such great care of Binx and Ostara!
Scott M (5 star review on Google)
October 27, 2020
Very professional service. We have cat with special medication needs, this group has been very responsive and very helpful and allowing us to be able to go to work and occasionally out of town. They took the time to ensure the correct sitters were paired with our quirky cats and the kitties are very responsive to them. Extremely trustworthy, always reliable always do a great job. Makes me so much more comfortable when I'm not at home. We'll use them again and again.
Diane D (5 star review on Google)
October 11, 2020
I can't say enough good things about Cat Sitting by Susan. We have used them twice, first with Leah and then with Rachel, caring for our two cats. Both times these caring sitters went above and beyond anything we have experienced before. It's evident that owners Susan and her husband are true cat lovers and employ people who are too. From the start, with a thorough "meet and greet" when Susan took copious notes about our cats' particularities and routines, we could tell this was a special service. And both times during our trips, our sitters checked in twice daily to text updates and send photos and videos. Our cats, one of whom is very shy and wary of strangers, were so clearly content and even having fun with new toys and games! Also, wonderful was the cats' feeding area and litter was very clean and tidy. So nice to come home from a trip to happy cats who have obviously been lovingly cared for. We will without a doubt use Cat Sitting by Susan again and highly recommend them for anyone searching for cat sitting services.
Martha M (5 star review on Google)
September 22, 2020
We've been customers of Cat Sitting by Susan for over two years. We really appreciate the care and attention they give to our cat. They got to know her and always follow the routines she is accustomed to. They provide texts describing their visits so you know how your cat is doing in your absence. Our cat recognizes them and is happy to see them each time they come.
Jenna P (5 star review on Yelp)
September 21, 2020
Would give more than 5 stars, if possible!
Cat Sitting by Susan was recommended to me from a fellow military spouse. I looked up their website & I really appreciated that they have their prices listed on the internet. Plus they have pictures & cute bios of all the sitters (along with their background check!). This made me feel really comfortable using their service.
I used Cat Sitting by Susan over Labor Day weekend. Prior to my departure Susan made sure they knew all about the cats & asked all the right questions to make sure they were prepared to care for the cats.
Erin was the sitter & I feel as though she took such great care of our cats! I got the sweetest pictures and videos of them while I was away. Also, she followed the directions perfectly. I was just very impressed with Erin & the Cat Sitting service as a whole.
Thanks for caring for Moose & JoJo - we definitely plan to use this service again in the future!
Brittany S (5 star review on Google)
September 9, 2020
We recently had Cat Sitting by Susan care for our 2 kitties for 2 weeks while we were on vacation. I can't say enough great things about them! We had a very poor experience with another company in the area about a year ago. Needless to say we were very hesitant about leaving our fur babies for such a long time. Susan and her team made us feel very comfortable from the beginning. They sent us several videos and pictures after every visit along with a detailed account of their visit! One of our kitties is very shy but they still always tried to find and engage him. We were able to enjoy our trip without worrying! We will definitely being using them again in the future!
Nicole M (5 star review on Yelp)
August 17, 2020
Amazing cat sitting company!! Sabrina was so sweet with our girl and gave us so much peace of mind while we were away. Susan and her team make it really easy to coordinate care and keep excellent communication from beginning to end. Susan has even sent little mints, notepads, and cake pops over with our sitter for us to enjoy after returning from our trip!
Nargiz A (5 star review on Google)
August 11, 2020
I highly recommend Cat Sitting by Susan to all cat families. This is an amazingly organized, locally owned company. Susan responded to my inquiry on the same day. The meet & greet was done over a video call due to the pandemic, but it was very heartwarming. Susan and Greg walked through the entire routine, asked about likes and dislikes of our kitty. Kristina took care of our Gatsby during our absence. It was the first time for us away from him for an extended period of time and I was anxious. Kristina took great care of Gatsby, she played with him during each visit. Every single detail mentioned in meet & greet was accounted for during the visits. I loved everything from photo & video updates about each visit, to how efficiently whole team is organized. I am happy we found them and we will be coming back here!
Suzy I (5 star review on Google)
July 11, 2020
I love Cat Sitting by Susan. They are reliable and responsive. We've used Patrick's services for more than a year now. We do not hesitate calling him to sit Oreo knowing she is in good hands. It is rewarding when he sends pics of her to us when we are away. Oreo adores Patrick!! Thank you Patrick and Susan.
Elizabeth B (5 star review on Google)
June 20, 2020
I've hired Cat Sitting by Susan twice to watch my two elderly cats, one of which is a diabetic and requires injections twice a day. Both of the sitters who watched my cats were top-notch. They sent me photos and videos of the cats in real time daily and were very responsive to my texts and questions during the actual site visits. When hiring "Cat Sitting by Susan" all of my email inquiries are quickly responded to. This company provides excellent service and cares for my cats like they were their own. I will use this service again in the future and can heartily recommend them.
Sarah M (5 star review on Google)
June 11, 2020
Susan and Dan took such great care of my diabetic kitty! They have years of experience with cat diabetes and gave me some great tips for my newly-diagnosed cat. They were able to accommodate my last minute request for a sitter and sent me detailed updates for every visit. Their rates are more than reasonable considering their level of expertise. I highly recommend this business!!!
Grace B. (5 star review on Yelp - Another!)
June 11, 2020
To update my earlier review - we used Susan's cat-sitting service for a second time in May / June 2020, and they truly went above and beyond to accommodate our travel schedule, which kept changing. They were so gracious and flexible, and very responsive. Our sitter, Dan, is a true gem and took great care of our cat while we were away! Can't recommend this business highly enough!
Grace B. (5 star review on Yelp)
May 6, 2020
This is a wonderful pet-sitting service! We worked with Susan in February 2020 to arrange for cat care for our blind tortie Mishmish over President's Day weekend. Susan was professional and kind, and Dan, the sitter who took care of Mishmish, did a fantastic job. Getting the daily photo updates was a great touch - I really felt like I was leaving my cat in skilled and caring hands, highly recommend! Thank you Susan and Dan!
Jolyne S. (5 star review on Yelp)
April 18, 2020
Susan and her team are beyond awesome. Doing business with Susan is very easy. The care is consistently great. Susan and the team go the extra mile. Totally recommend this service.
Steph P. (5 star review on Yelp)
March 4, 2020
I can't say enough positive things about Cat Sitting by Susan. Our sitter was fantastic!! We were in a pinch before leaving the country and they were so accommodating, met with us that day and signed on to care for MoMo while we were away for 11 days. Unprompted, the sitter even vacuumed around the litter box, and even had to deal with some "vomit gifts" in our absence. Just such a kind, thoughtful and incredible service. We will use them again and would refer them to anyone!!
Michelle D. (5 star review on Yelp)
February 22, 2020
This was the first time I had anyone other than a friend take care of Jelly while I was away. Had a fantastic experience with the team, and I enjoyed getting the daily updates with pictures and videos. Communication was great and Jelly seemed happy when I returned. I have more trips coming up this year and won't hesitate to leave Jelly in their care!
Update: I've used Cat Sitting by Susan a few more times and everything has been wonderful! Definitely recommend!
Erica S. (5 star review on Yelp)
January 29, 2020
I was looking for a cat sitter a few months ago and I saw Cat Sitting by Susan with good reviews, so I decided to give a try and now I can also endorse that it is a good service. First, they scheduled a meet and greet, so I had the chance to talk to Susan and Erin (staff member that stops by my place regularly) and tell more about my cats likes and dislikes. Erin is very sweet and Susan is lucky to have her on board. I think other staff members are friendly as well since Susan recruited them. Erin always sends me videos and photos, so I know my cats are being well treated. I think the service cost is fair [re:] market average. This is not just a business. Susan and Erin really care about my cats, that is why this service is a good fit for me and my family.
Laura B. (5 star review on Yelp)
December 15, 2019
BLUF: women-owned business that uses trustworthy and passionate cat sitters, who provide the utmost care to your fuzzy felines. I've used Cat Sitting by Susan at least 5x now. Every time, Susan is very prompt at scheduling and coordinating the dates of service and always provides me with accurate information regarding availability, pricing, and so on. She also accepts PayPal, which makes payment so easy! Susan is also very accommodating with requests for last minute cat sitting services. Prior to my first visit, Susan and her team came to my apartment and met my cat Larry. Susan and her team took thorough notes about caring for my cat and made sure I felt comfortable before I left for my two week honeymoon overseas. Danny has been my cat sitter since I started using this service and I will be very sad to see him transition on to his next opportunity. Danny is very polite, thorough, and always responds to my texts if I have a question and/or concerns. Overall, I would HIGHLY recommend this service to anyone looking for cat sitting services in the DC/VA area.
Ellen L. (5 star review on Yelp)
November 4, 2019
I was very impressed by how much care the whole Cat Sitting By Susan crew showed. They take the time to introduce you to who will be sitting for you and visit you and your cats. They also try as best that they can to keep the sitter consistent during subsequent trips if possible. Expect lots of cute photos and videos each day they watch your cats. My sitter also went above and beyond and brought up my packages from downstairs and cleaned up around the litter boxes, which I very much appreciated! To boot, I came home to a cute note and cake pop in the fridge. Very much looking forward to having them watch my two cats in the future.
Drew V. (5 star review on Google)
October 14, 2019
We love Cat Sitting by Susan! Heidi takes amazing care of our cat, and we love having a consistent sitter across visits. We so appreciate the video and photos updates that we receive after every visit. Heidi has taken the time to get to know our cat's personality and lets us know if anything seems out of character (so helpful for our elderly cat, who we worry a lot about when we travel). Our house is left in excellent condition after each visit. The communication around reservations is very easy and clear. We'll rely on Cat Sitting by Susan every time we travel!
Michelle G. (5 star review on Yelp)
October 3, 2019
Cat Sitting by Susan is fantastic. I found them through yelp when I moved to town and I called Susan to book a long weekend away. She and the wonderful Erin (the cat sitter I get to work with) came over along with Susan's husband, Scott, to make sure they knew my home, how to care for Carmi the Wonder-Kitty, and to start building a relationship with both cat and cat-parent. As cat people know, three strangers could send even the most gregarious feline under a bed - not so with these three. Carmi happily greeted them. They know cats and cat personalities. They were very thorough in both asking for information from me as well as getting to know my cat's preferred ways to play, cuddle, and chill.
Susan makes sure that the right sitter is matched to the right cat(s) and cat-parents to build a relationship that lasts from first visit through later visits. This was a relief as a family emergency took me away with just a few hours notice this past weekend. I called the office and within an hour, Erin was confirmed for the time I'd be away. Susan has a number of people with whom she works (all background checked), so I knew there would be someone I could trust, but it was great to know Carmi's friend would be taking care of her.
It's a relief to have a "company" (that's in quotes because it feels more like friends and family) that you can trust in your home with your pets. I'm really grateful that my mind is at ease when I'm traveling. They're truly fantastic.
Amanda M. (5 star review on Yelp)
August 22, 2019
Susan and Courtney took excellent care of our cats and sent us numerous photos and videos for each visit. They fed, played and brushed our cats each day. We are recommending them already to our friends with cats. It's very clear that they love caring for these special creatures!
Betsy T. (5 star review on Yelp)
August 19, 2019
Absolutely recommend cat sitting by Susan! Being a first time cat mom to a rescued year and a half old kitty I was extremely nervous leaving him in a pet hotel. So I gave Susan a call and got a very prompt response and even though it was a last minute request she managed to squeeze me in which I am so grateful for. They came and met my kitty and asked questions. They are so detail oriented .I left and they updated me with pictures and videos and helped me feel at ease knowing he was ok. I recommend them 100 percent. I came back home to a beautiful thank you note and treats. It's rare when I am impressed and they exceeded my expectations. Thank you to them and I will be using them in the future for sure. Thank you Erin you are wonderful!
July 21, 2019
We were very pleased and grateful with the care that Susan and her team provided for our cat, Eli. Braden was very conscientious with caring for Eli and sent us videos that we looked forward to seeing after each visit. Susan even went above and beyond our expectations when Eli got sick over a holiday and he needed some extra care. They truly care about cats and treat your cat like they would their own. Trustworthiness with peace of mind. Strong recommendation for anyone in need of cat sitting.
Ginny L. (5 star review from Yelp)
July 20, 2019
Susan, Gregg and their team of cat sitters are absolutely wonderful. My husband and I have a 10 year old cat (Bullwinkle) and travel for extended periods a few times a year.
Susan is so down to earth and caring, and she is involved in how her team is taking care of every pet. Our travel often falls during high demand times (holidays, long weekends) and sometimes on short notice - she has graciously accommodated us every time and made sure in advance that we (and Bullwinkle!) are comfortable with any new sitter.
They remember the little things like his favorite toys and send photos and videos that make it clear that not only is he well taken care of, but that they have truly developed a relationship with him. It's obvious from the photos and videos that he genuinely enjoys their visits and sometimes I wonder with all that attention if he's happy to have us back! :)
They also make the reservation/payment process really easy and prices are competitive for the area. It's more than worth the peace of mind and the caring experience Susan and her team provide - we would recommend them to anyone (and have!).
June 6, 2019
I used Susan's service again this week. She accommodated my requests at short notice, and take superb care of my cat and my plants. I came back to find my kitty well fed and happy. Adrienne even went beyond my requests to keep the kitty bowls clean. Can't ask for more from Susan's catsitting service!
May 27, 2019
WOW! What a great service with great people who truly care for cats. We were so fortunate to have Chelsie watch our two cats while we were overseas for 3 1/2 weeks. We came home to healthy and happy cats and a wonderfully clean cat litter and feeding area. We are so impressed with the level of care and concern for our fur babies. Chelsie sent us photos and an update every single day!!! We enjoyed our vacation knowing that the pets we love so much were so well taken care of by this wonderful service. THANK YOU, THANK YOU!!!
Maria N. (5 star review on Google)
May 21, 2019
We have a senior kitty who has been diagnosed with diabetes and requires insulin injections twice daily. We are so happy to have found Susan, Gregg and team! Chelsie has been taking excellent care of our cat, sending updates, photos, and videos. He is always content and calm when we return. Cat Sitting by Susan is professional, reliable, and knowledgeable. Thank you for the peace of mind (and the cake pops too!)
Kelsey H. (5 star review on Google)
May 1, 2019
Loved having Susan and Tina look after my cat Louie for a week! They gave very detailed updates during their visits on how Louie was doing, as well as pictures and videos. It put me at ease to know he was in good hands and had some friends to hangout with for the time we were gone!
Emily B. (5 star review on Yelp)
April 6, 2019
Susan, Gregg and Chelsie have given us much needed peace of mind while traveling. They send daily updates with photos and videos and clearly love and care about cats. They also do such a good job of cleaning up cat food/litter/hair that our apartment looks spotless when we come back.
The biggest benefit however, is to our cat. She craves human interaction and before we always kenneled her so that she'd be around people all day. But I found that when I picked her up she'd have lost weight and would be extra anxious for days after we'd come home. We decided to try Cat Sitting by Susan because they can come twice a day and she can rest in a familiar environment when alone.
This definitely was the right call! She did not lose any weight and got more quality human interaction with those two visits a day than she would get all day locked in a kennel. When we came home after a week she seemed pleased to see us but she was very relaxed and not as anxious as she used to be.
This is a wonderful service carried out by wonderful people and my cat and my family cannot recommend it enough!
Melissa L. (5 star review on Yelp)
February 17, 2019
First experience with pet sitting, would highly recommend Susan and her team. I'm in the middle of transitioning my cat Lucy to a raw diet, so her twice daily feedings involve thawing and mixing raw with canned in specific proportions. I also have particular systems in place to keep my roommate's cat from getting to her litter box. Susan, Gregg, and Liz took notes on their initial visit and made sure to understand all my instructions. I wasn't worried at all while I was gone, because I trusted them to do a good job. And they did! They texted me detailed updates during every visit--pictures, videos, description of playtime, and letting me know that Lucy was eating well and finishing her food. Very friendly and professional. And Liz emptied my litter genie on the last day, which was really nice! Will definitely look to Susan the next time I go out of town.
Meredith P. (5 star review on Yelp)
February 10, 2019
Just got home from the third trip we've taken with Susan and team watching our two rambunctious kitties. They are absolutely the best sitters we could ask for. Photos and videos texted to us every day, food, water, litter scooping, and playtime--and they even bring the newspaper in :) Our cats are noticeably relaxed and happy both in videos and when we come home. Her rates are really reasonable and totally worth the investment in your cats' well-being! And, they leave you cake pops! What more could we ask for? Thanks so much to Susan and Liz.
Keshav R. (5 star review on Google)
February 4, 2019
Absolutely fabulous service! Susan is extraordinarily helpful and accommodating. They were sure to send pictures and videos of my cat to me every day. Very friendly, affordable, and considerate. Will certainly be using their service again.
Chris G. (5 star review on Google)
February 1, 2019
Can’t say enough positives about Susan’s service!! Our 3 cats and our daughter’s two cats were expertly taken care of so we could go overseas. We didn’t have a single worry. Liz came to our homes twice a day and sent us awesome photos and videos. Thank you so much!!
Matt B. (5 star review on Google)
January 20, 2019
Susan and her team run an excellent service. We had to book a cat sitter with little notice after our previous sitter had a family emergency. She called me back immediately, and managed to get everything squared away. Her team gave prompt updates every visit and even left us a nice note (and some treats!). The pricing is very affordable too. Definitely recommend to anyone in the area -- could not be happier with the service.
Adam R. (5 star review on Yelp)
January 17, 2019
Susan and her cat sitting team were great, and I'm very glad we found them. Our request was for over 3 weeks of service and somewhat last minute, but they were able to make everything work for us. After each day that they stopped by to take care of our cat, they sent us pictures, videos, and a short update about how he was doing. This was very much appreciated as it was our first time using a pet sitter. Overall the price was very fair and I will certainly use them again!
Tina M. (5 star review on Yelp and Google)
January 12, 2019
I have a cat who is very finicky and shy that we usually leave with a family member when we go on long vacations. I was so worried when we didn't have anyone available to care for our little guy for a whole week. I found Cat Sitting by Susan and booked them based on some of the other reviews that I read on their site. It's like I struck gold! Susan and her team of professional cat sitters saw to our cat's every need. They were able to accommodate his annoyingly complex feeding needs, and made sure to give him lots of attention and playtime during their daily visits. They even cleaned the litterbox and took out the waste each day, so when we returned from our week out of town, our house wasn't stinky! Best of all, they sent us daily updates about how our kitty was doing, complete with pictures and videos of their visits together. Getting updates really allowed us to relax while on vacation, because we KNEW our cat was being taken care of so well. I will definitely be recommending Cat Sitting by Susan to all of my friend